In keeping with our slogan "Quality Healthcare for Children", Gertrude's is now ISO certified. The ISO 9001:2000 standardization certificate was presented to the hospital by SGS Kenya Limited on 31st October 2008. 

Mr. Phillip Abwuor of SGS presented the certificate to Mr. Gordon Odundo, Chief Executive Officer of Gertrude's at a brief ceremony that was attended by Dr. Stephen Muhudhia, Chairman of the Medical Advisory Board among other dignitaries. Dr. Muhudhia who was the Chief guest gave a keynote address congratulating Gertrude's on achieving the ISO, and the publication of a customer promise which will only be achieved through teamwork. In his speech at the function, Mr. Odundo said that the hospital has embraced many techniques and concepts for the improvement of quality over the years. He noted that in a service industry, variability is a great challenge and therefore the decision to adopt ISO 9001:2000 was an important first step. 

"Implementation of ISO 9000 requires standardization of our inpatient and outpatient services." he said, adding that "Gertrude's hopes to apply modern quality techniques which result in customer satisfaction with staff members being committed that all our processes, costs, service times will improve and not decline." 

The CEO recognized the efforts that have been made by the ISO team led by Ibrahim Makwattah, including EmilyNguu, Renson Mukhwana, Mohamed Matoye, Robert Nyarango, Samuel Waweru, Shila Patel and others who were behind the effort to achieve our certification. He also paid tribute to the members of staff who volunteered to be change agents in the hospital and its clinics. 

The quality challenge at Gertrude's is unique in that not only does the hospital take care of sick children, but it also has given their parents the peace of mind that their children will receive healing and that, next to God, they are in the best hands. Said Mr.Odundo: "At Gertrude's, the parents should experience more than just a hospital and, as we attend to children, ours is a story about adventure, smile, focus, plot, a reason for living, and passion."

The launch of our ISOcertification is the base from which Gertrude's will become an environment where patients are truly cared for, where doctors want to practice medicine and where employees want to come to work. 


UN Global Compact

Gertrude’s Children’s Hospital has renewed its commitment to the UN Global Compact and supports its implementation and principles. The hospital is committed to continuous performance improvement and aligning its operations and strategies with the Global Compact’s universally accepted principles in the areas of human rights, labour, environment, and anti-corruption. By being leaders in health issues related to children, Gertrude’s Children’s Hospital is also at the centre of the Compact’s objective of catalysing action in support of broader UN goals including the Sustainable Development Goals (STGs). The Communication on Engagement is posted on our websites for access by our stakeholders.


Children’s Hospital Association (CHA)

Gertrude’s Children’s Hospital joined the Children’s Hospital Association (CHA)- the voice for more than 220 children’s hospitals. As champions for children’s health, CHA advances public policy enabling hospitals to better serve children and builds awareness of child health issues. It is the premier resource for paediatric data and analytics driving improved clinical and operational performance among its member hospitals.


Ethical Leadership and Business Mark of Ethics Award

Gertrude’s Children’s Hospital was the top recipient of 2015 ELNET Mark of Ethics, an award for Ethical Leadership and Business Awards. ELNET seeks to engage leaders of integrity in solving societal problems. This network targets leaders because every organization or nation is as good as the quality of its leaders. The hospital refuses to elicit, accept or pay bribes, gives back to the society and obeys the government and other authorities. Executive Leadership Network (ELNET) Awards


Safe Kids Worldwide Member

Safe Kids Worldwide is a global organization dedicated to preventing injuries in children. Gertrude’s Hospital Foundation is a member of Safe Kids Worldwide and has been working with Global Road Safety Partnership (GRSP) and Kenyan task force including the National Transport and Safety Authority (NTSA) to advocate for the Traffic (Amendment) Bill, 2014 seeking to introduce child road safety into Kenya’s Traffic Act.


FiRe Award, 2008 - 2010: 

A first time participant last year, Gertrude's was delighted to find itself first runner-up in the FiRe (Financial Reporting) Awards .. This year joy knew no bounds when they came first. This distinction is awarded for excellence in financial reporting and corporate citizenship contained in a company's annual report and accounts. 

Gertrude's, because of the monies it receives from so many donors, believes in the absolute necessity of transparency between itself and the partners with whom the hospital works. 

In order to achieve this, it is of prime importance to provide full and accurate documentation which will explain at a glance how the hospital is run, who governs it, and what is its financial status, since it is only natural that donors wish to know not only where funds are- most needed, but almost more important, how endowments are spent. 

Without playing an accountable and responsible role in its financial records, Gertrude's would be unable to justify any future requests for funding. 


Nationwide Best Theatre Nurse 

Sister Leah Asaami was chosen in 2007 as the country's best theatre nurse. Sr. Leah exemplified courage by entering for the award, and the devotion to duty by breaking her own leave period to prepare her report on correct theatre practice and to attend the necessary interviews. Through her own personal determination, she brought honour both to herself and to Gertrude's.